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VIFF+ FAQs


Curious about becoming a VIFF+ member? Or have you recently become a VIFF+ member and want to learn how to make the most of your amazing new lifeline to all the best films and VIFF special events?

Check out some of our frequently asked questions below and you'll soon be VIFFing to your heart's content.


Year-round at Vancity Theatre:
•    Save $3 per film on regular Adult Year Round tickets (regular Vancity Theatre screenings).
•    No online service charges on ticket orders.
•    3 vouchers for FREE small popcorn at Vancity Theatre.
•    Discounts at Vancity Theatre concession.
•    One invitation to each VIFF+ special FREE screening.
•    Ticket giveaways and discounts for promotional screenings and partner events.
•    A monthly VIFF+ newsletter with exclusive news and industry insights.
At the Vancouver International Film Festival:
•    Save $2 off Adult VIFF single tickets.
•    One invitation for each VIFF+ special FREE screening.
•    An invitation to the members only Cardholder Day event and VIFF program preview.

 

Year-round at Vancity Theatre:
•    Save $4 per film on regular Adult Year Round tickets (regular Vancity Theatre screenings).
•    2 complimentary Year Round admissions (regular Vancity Theatre screenings) credited to your account.
•    No online service charges on ticket orders.
•    5 vouchers for FREE small popcorn at Vancity Theatre.
•    Discounts at concession.
•    Two invitations to each VIFF+ special FREE screening.
•    Ticket giveaways and discounts for promotional screenings and partner events.
•    A monthly VIFF+ newsletter with exclusive news and industry insights.
At the Vancouver International Film Festival:
•    Save $2 off Adult VIFF single tickets.
•    Save 15% off VIFF Ticket Packs.
•    Save 15% off one Festival Pass.
•    Two invitations for each VIFF+ special FREE screening.
•    Access to the Cardholder Day Special (online & at the box office) discount of 25% off VIFF Ticket Packs and/or 1 VIFF Pass.
•    An invitation to the members only Cardholder Day event and VIFF program preview.

 

Year-round at Vancity Theatre:
•    Save $5 per film on regular Adult Year Round tickets (regular Vancity Theatre screenings).
•    6 complimentary Year Round admissions (regular Vancity Theatre screenings) credited to your account.
•    No online service charges on ticket orders.
•    10 vouchers for FREE small popcorn at Vancity Theatre.
•    Discounts at Vancity Theatre concession.
•    Two invitations to each VIFF+ special FREE screening.
•    Ticket giveaways and discounts for promotional screenings and partner events.
•    A monthly VIFF+ newsletter with exclusive news and industry insights.
At the Vancouver International Film Festival:
•    Save $3 off Adult VIFF single tickets.
•    Save 20% off VIFF Ticket Packs.
•    Save 20% off one Festival Pass.
•    Two invitations to each VIFF+ special FREE screening.
•    Access to the Cardholder Day Special (online & at the box office) discount of 25% off VIFF Ticket Packs and/or 1 VIFF Pass.
•    Invitation to the members only Cardholder Day event and VIFF program preview.
•    Ticket giveaways and discounts on promotional screenings and partner events.

 

VIFF+ Dual memberships are available for every membership level and allow two people to access their VIFF+ benefits through the same viff.org account and email address. This means that tickets for both members can be purchased in one transaction. Senior/Student pricing is also available for Dual memberships.

 

•    VIFF+ members can only access one Cardholder Day per membership year.
•    Students (with valid ID, aged 19 and older) and Seniors (65+) receive a $10 discount on any membership tier.
•    Includes VIFF and Vancity Theatre memberships.
•    Vancity Theatre discounts and complimentary tickets apply to most regular screenings at the Vancity Theatre. They are not valid for:

  • Screenings during the Vancouver International Film Festival.
  • Rental and private events at the Vancity Theatre.
  • Special event screenings and some co-presentations.

•    Access to events and screenings is subject to ticket availability. Benefits and prices may be subject to change but this will be communicated in advance.
•    Deadline to join or upgrade for Cardholder Day discounts on Festival passes and ticket packs will be announced ahead of   Cardholder Day.
•    VIFF+ Memberships are solely for the individual(s) whose name(s) are included at time of purchase. 

 

A lot of your VIFF+ benefits are conveniently loaded into your VIFF.org account when you become a VIFF+ member, making it easy to book your discounted tickets online. To access your VIFF+ discounts:

•    Go to viff.org and click ‘My Account’ at the top of the page to log-in. This is how we know that you are a VIFF+ member.
•    Browse the program of upcoming films and select the screening of your choice. Click ‘Buy Tickets’.
•    Under Ticket Quantity, you will see several options. Selections with a star This item is available with a promocode next to them are part of the VIFF+ program. This is what they mean:

  • This item is available with a promocode VIFF+ (Dual) Bronze, Silver, Gold)   
    Select this to purchase your VIFF+ discounted tickets. As VIFF+ members you are eligible for one discounted ticket each per screening.  
  • This item is available with a promocode VIFF+ Free Ticket  
    Select this to claim your complimentary tickets (Silver and Gold members only)
  • This item is available with a promocode VIFF+ Free Ticket (Special Screening - (Bronze, Silver or Gold)   
    Select this for eligible VIFF+ Special Free screenings. 
  • This item is available with a promocode Adult (VIFF+ Guest)   
    Select this to purchase regular priced tickets for your guests. These tickets will not be charged service charges. Options are also available for senior, student, and accessible guests.
•    Follow the prompts to continue with your order. If you wish to add a 2nd screening to your order, click on ‘Continue Shopping’ and repeat the instructions above. Once you have added all your tickets, select ‘Continue with Order’
•    Choose your ticket Delivery Method.
•    Enter your payment information, review your order and click ‘Buy’. Your order confirmation will be emailed to you. If you selected "email" for the delivery method, your tickets will be attached as a PDF to the confirmation email.

 

 

Our friendly box office staff can apply your VIFF+ discount when you purchase tickets in person at the VIFF Vancity Theatre box office.

Remember to show your VIFF+ membership card to the cashier before you place the order so they know to apply it to your purchase.

The box office can get pretty busy right before a film is about to screen, so if you are buying tickets for a screening at a later date or time, you may be asked to wait patiently while staff assist audience members for the immediate screening first.

 

So you’ve joined VIFF+ and received your welcome email, next time you are seeing a film at  Vancity Theatre don’t forget to pick up your membership card (printed on the spot) and popcorn vouchers from the Box Office (1181 Seymour St). The Box Office usually opens 60 minutes before the first screening of the day. Check the latest schedule for times.

New VIFF+ members who sign up during VIFF will receive a temporary card for the festival period and will be able to pick up their permanent card from Vancity Theatre post Festival. 

 

If you are a Silver or Gold VIFF+ member, your complimentary tickets are automatically loaded to your viff.org account when you become a VIFF+ member, so there’s no need to worry about misplacing paper vouchers. To redeem the tickets, log in to your account at viff.org, choose the film screening you’d like to attend and select ‘VIFF+ Free Ticket (Membership 2 tickets a year)’ at check out.

 

You can book tickets for your friends through your VIFF+ account, however your guest won’t be eligible for your VIFF+ discount. That saving is just for you! 

Good news is, we won’t charge you online service fees on any guest tickets, so gather your squad of cinema-lovers and get booking!

To book a ticket for your guest, log in to your account at viff.org, choose the film screening you’d like to attend and select the appropriate ticket option from the list of VIFF+ Guest tickets. Don’t forget to add your own VIFF+ ticket to your order.

VIFF+ Guest Ticket Types

 

•    Go to the 'My Account' section of viff.org (top right hand corner of your screen).
•    Click where it says 'Forgot your password?'
•    Type the email address you usually use to log in into the box and then retype in the second box to confirm it.
•    Click the Recover Password button.
•    You will receive an email from us which contains a temporary password.
•    Go back to viff.org and return to the 'My Account' log in page.
•    Make sure any saved passwords (usually shown as a series of black dots in the password box) are deleted - your web browser may have saved something that isn't the right password automatically!
•    Enter your temporary password, making sure you keep all capital/lower case letters the same.
•    The system will then allow you to log in and will ask you to create a new, private password. Ideally, this should contain at least 7 characters and include a number, and a special character (?#$%&*).

If you continue to have any difficulties, or don't receive an email with your temporary password, please feel free to contact us by emailing info@viff.org or calling our Box Office Helpline on 604-683-3456 (Monday-Friday, 12-5; closed on holidays).

 

Vancity Theatre Year-Round & Vancouver International Film Festival.

Your VIFF+ membership gives you access to a range of discounts and benefits both during the annual Vancouver International Film Festival (VIFF) in September/October and year-round at VIFF Vancity Theatre (1181 Seymour St). Ticket benefits can be accessed through your online account, at the Vancity Theatre box office, and at each venue’s box office during the Festival. 

Popcorn vouchers and concession discounts are only redeemable at Vancity Theatre.

 

Please show your VIFF+ card any time you are asked to show proof of membership at Vancity Theatre or during the Vancouver International Film Festival.

When you purchase tickets at the theatre box office, show your VIFF+ membership card to receive the discount on your ticket(s). You can also show your VIFF+ card at Vancity Theatre’s concession counter to receive a discount on concession items. 

 

As a VIFF+ member you will be invited to attend special screenings, film previews, Q&As, receptions and other member only events throughout the year and during Vancouver International Film Festival. 

Invitations will be sent via email in the lead up to each event, so keep an eye on your inbox!

 

You may have received a special email offer allowing you to upgrade to a Silver VIFF+ membership at a discounted rate. This time-limited offer has been extended to select VIFF+ Bronze members ahead of Cardholder Day 2018. Please follow the links in the email to upgrade to a swanky Silver VIFF+ membership.

Our Cardholder Day event is held at Vancity Theatre on August 17, 2018. Only Silver and Gold VIFF+ members have access to Cardholder Day discounts but Bronze members are more than welcome to attend the Cardholder Day event.

 

Cardholder Day is a special, members only, pre-sale that gives VIFF+ members and Patrons Circle donors the opportunity to purchase VIFF Ticket Packs and (one) VIFF Pass per member at a discounted rate before they are available to the general public.

The pre-sale takes place online and in-person at our Cardholder Day event held at Vancity Theatre on August 17, 2018. Only Silver and Gold VIFF+ members and Patrons Circle donors have access to Cardholder Day discounts but Bronze members are welcome to attend the Cardholder Day event – this year we are holding a free preview screening of My Generation and attendees will be treated to a sneak peek of our festival films before they are announced. 

 

Your VIFF+ membership is valid for 12 months from the date of purchase. The expiry date is listed on your VIFF+ card and can also be viewed in the ‘My Account’ section when you sign in to viff.org.

 

We’ll send you an email letting you know when it’s time to renew your membership. You’ll receive a heads up email two weeks before your membership is due to expire, followed by a reminder within 24 hours of your membership expiring if you haven’t already renewed.

To renew or upgrade, simply click the link in the email to be taken to the VIFF+ landing page. Click the Buy/Renew button under your desired level, then follow the prompts to log in to your VIFF account and complete your purchase.

The 12-month membership will begin from the day you renew. You can pick up your new VIFF+ card and popcorn vouchers the next time you visit the theatre.

 

It is important that you keep your email address up to date so that you can receive your e-tickets and order confirmations. We will also send you an occasional email regarding your VIFF+ membership, contests for advance movie previews and invitations to VIFF+ special events.
To update your email address online, log into your viff.org account. Select ‘My Account’ from the main menu, then ‘Account Information’ from the left-hand side bar. Then click on ‘Edit Contact’ and update your email address.

Changing your contact email address will not change the username for your VIFF.org account. If you need to change your username please email plus@viff.org or call 778.328.7817 for assistance.

 

Email us at plus@viff.org to request a new card. The first replacement card will be free of charge, there is a $3 charge for subsequent replacement cards.

 

Your VIFF+ membership includes your Basic Membership for the Greater Vancouver International Film Festival Society. Please show your VIFF+ card any time you are asked to show proof of membership. If you are watching a film with friends who are not VIFF+ members, they will need to buy a basic VIFF membership($2) along with their tickets.

Why the $2 Basic Membership? Under the laws of our province, only registered non-profit film societies such as VIFF are allowed to screen films that have not been classified by Consumer Protection BC.  Because our unique programming means many of our films are brand new, independent or on a more limited release, they haven't all been rated. Therefore, to view films with us, we need to be able to prove you're a member of our awesome film society. We might be rebels without a cause here at VIFF, but we don't want to break the law!

 

Give the gift of film with a VIFF+ gift certificate!
To redeem a VIFF+ gift certificate online:
1.    Sign in to your account at viff.org or register for an account if you don’t already have one.
2.    Select “Memberships and Gifts” from the main menu. Then select VIFF+.
3.    On the VIFF+ page select the “Buy/Renew VIFF+” button for the type of membership you would like.
4.    Set the Quantity to 1 and select the “Add to Cart” button.
5.    In the Shopping Cart select “Continue With Order”
6.    On the Delivery Details screen select “Pick Up at Venue” then select the “Continue with Order” button.
7.    On the Billing Info Screen, under “Pay With Your VIFF Gift Card” select “Use Gift Card”
8.    On the “Redeem Card” screen select the “VIFF+ Gift Card” checkbox and then select the “Continue With Order” button.
9.    On the “Redeem a Pass, Gift Card or Credit” screen, enter your Gift Card Number, Gift Card Redemption Number and the Amount to use on the order, then select the “Continue with Order” button.

 

Oh no!

Firstly, please make sure you've checked your spam folder - our emailed tickets sometimes end up in Junk Mail by mistake. If you find our email in there, move it to your inbox and add noreply@viff.org to your contacts list and you won't have that problem again!
•    If you have a Hotmail account, you may find that your tickets have ended up in your 'other' inbox instead of your 'focused' inbox (no, we don't know why Microsoft decided to do that, either...).
•    If you've received an 'Order Confirmation' email from us, your tickets should be attached as a PDF. Make sure it's not hiding somewhere strange (Gmail tends to put them at the bottom of the email, more or less everything else will show an attachment at the top) and that there isn't a little button you have to push to 'show attachments from this sender'.
•    If you definitely haven't received your tickets, we can absolutely resend them to you or arrange for them to be picked up at our box office. You can email us at info@viff.org, call our Box Office Helpline at 604-683-3456 (Monday to Friday, 12pm-5pm, closed on holidays). Finally, our box office is always able to reprint tickets for you, so don't worry.


Contact Us

Can't find the answer to your question about VIFF+? Please send us an email to plus@viff.org or call us on 778-328-7817.

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