VIFF Ticket Pack Redemption
Your Ticket Pack is a set of credits that will allow you to book tickets for our regularly priced screenings during the film festival. You do not have to know which films you want to see in advance as you will be able to log in and out of your account to purchase tickets at your leisure. All unused Ticket Pack credits will expire on October 14, 2016 or when remaining festival screenings are sold out. Ticket Packs are not valid for VIFF Repeat screenings or any post-festival screenings at Vancity Theatre at the Vancouver International Film Centre.
To redeem your Ticket Pack you need to log into your ticketing account.
Click on My Account in the menu bar across the top of the site. Enter your username (the email address used when you purchased your ticket pack) and password in the box. Once logged in, you should see your Ticket Pack promotion as active on your account.
There are numerous ways for you to explore our selection of films. You can browse by stream, series, genre, or choose from a number of aplhabetical lists all located on the right hand side of the website.
When you see an eligile film you would like to attend click Buy. Opening and Closing Gala screenings and Special Presntations are eligible for Ticket Pack redemption for an additional fee that will be added to your order at checkout.
You can redeem your Ticket Pack tickets by selecting Ticket Pack Redemption (look for the gold star) and entering your Ticket Quantity. Click Continue.
Proceed through the transaction by selecting you preferred delivery method. You can pick up your tickets at any of our VIFF Box Offices or have your tickets emailed to you to print at home or display the barcode from your ticket on your smartphone. If you don't see the email in your inbox, check your Spam/Junk folder and make sure to add firstname.lastname@example.org to your address book. Should you not receive your tickets the box office can print them for you, free of charge.
When you arrive at the payment details page, your balance owing should be $0.00 unless you have added any Special Presntation or Gala screenings to your shopping cart. Click Buy to complete your order.
Should you run into any difficulty, our friendly volunteer Member Service Representatives would be happy to help. Give them a call at 604.683.3456; they will be available Monday to Sunday 9am to 7pm starting September 8, 2016 until the conclusion of the festival.
Happy viewing and enjoy the festival!