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Streaming FAQ 

Check out our helpful tips for making the most out of VIFF Connect.

 

If you have any questions that are not answered here, you can reach out to us:

  • By VIFF Chat - our online chat function. Just look for the yellow speech bubble in the bottom right hand corner of your screen
  • Email us at feedback@viff.org and we'll reply as quickly as we can
  • Don't forget to subscribe to our mailing list to get the best up to date VIFF information
 

General Questions

  • Greater Vancouver Film Festival Society memberships are now included in the cost of all tickets.

  • Tickets for in-cinema screenings are $15 each (including all membership and facility fees) and can be purchased in social-distancing bubbles of single seats or a pair of seats in both Vancity Theatre and our Studio Theatre.

    Individual streaming tickets are $9.

    VIFF+ discounts apply to all tickets, depending upon whether you're a Bronze, Silver or Gold member. If your membership includes access to VIFF Connect year-round, you get a combination of free access to a curated selection of film titles each month, as well as discounts on select first-run titles.

  • You can find our comprehensive health and safety protocols for in-cinema screenings here.

  • Click here to make a donation or to learn more about our fundraising campaign.

    Thank you for your support!

  • To reset your password, click here, and a new window will open. Enter your email address and you will be emailed a temporary password. To log in, enter your email address and temporary password, and you will be prompted to change your password. Make sure any saved passwords in your browser are updated for future use!

  • Don't worry, we can unlock your account for you!

    Contact us via the website chat function in the bottom right hand corner of your screen (the yellow speech bubble), email feedback@viff.org or call us at: 604-683-3456

VIFF Connect

  • Please note: All of the films on VIFF Connect can only be watched in British Columbia.

    The VIFF Connect app is available on:

    • Apple TV (4th Generation or newer)
    • Roku
    • Amazon FireStick
    • Android TV

    Additional ways to watch:

    • Your laptop or desktop computer, via your preferred web browser.
    • By connecting your computer to your television via an HDMI cable.(note that VIFF Connect is not compatible with Lightning HDMI adapters for Apple devices)
    • You may also be able to share the screen of your computer with your Smart TV using either Apple Airplay or Chromecast, depending on what kind of device you have.

    Keep an eye out for any events listed as ‘Livestream’ as these will take place on a specific date and at a specific time, so that you can experience them ‘live’ as they happen!

  • Individual tickets can be purchased via viff.org.

    When you buy a ticket, you will immediately be sent an Order Confirmation from us. This will display the titles of the films you have booked, along with a voucher code and a ‘Watch Now’ button for each film.

    To view the film, you can click on the "Watch Now" button in your Order Confirmation. Once clicked, you will be taken to the film on your computer (if connected to the television, the film will play in browser and project on your television with the sound coming from your TV speakers).

    If you want to watch via Apple TV, Roku, Android TV or Amazon FireStick, you first need to download the VIFF Connect app on whichever device you are using.

    To watch films using Chromecast, simply click on the Chromecast icon in the lower right side of the video player. (Not available on Apple devices)

    Once downloaded, open the VIFF Connect app and you will have the option to enter your Voucher Code using your remote control. The film will start to play.

    Once you’ve clicked the ‘Watch Now’ button or entered your Voucher Code, you will have 48 hours to finish watching the film.

  • First, you will need to download the VIFF Connect app on to your device. The app can be found by searching for VIFF Connect in the app store / channel store on your device.

    If you have purchased an individual ticket for a film, you will have the option to enter the voucher code when you open the app. The voucher code can be found in your order confirmation email, or by logging in to your account on viff.org.

    If you are a subscriber, you will need to pair your TV with a device (computer, tablet or phone). This can be done by entering the pairing code displayed on your TV at connect.viff.org/pair. Make sure you are on the same Wifi or internet connection on both devices.

  • If you are seeing this error message while located in British Columbia, and you are not using a VPN, contact us at feedback@viff.org or by calling 604-683-3456. If you are using a VPN, it must be turned off to view films.

  • Windows computers
    Operating system: Windows 7+
    Available Ram: 2GB
    Supported browsers: Chrome, Safari, Firefox

    Mac computers Operating system: 10.12 and later (Sierra, High Sierra and Mojave)
    Available Ram: 2GB
    Supported browsers: Chrome, Safari, Firefox
    (VIFF Connect is not compatible with Safari on some Apple devices/versions)

    iPhone / iPad
    Operating system: 11.2 or later
    Available Ram: 2GB
    Supported browsers: Chrome, Safari, Firefox
    (VIFF Connect is not compatible with Safari on some Apple devices/versions)

    Screen mirroring must be turned off to stream films.
    VIFF Connect is not compatible with Lightning HDMI adapters.

    Android tablets / phones
    Operating system: 6.0 or later
    Supported browsers: Chrome, Firefox
    Available Ram: 2GB

  • VIFF Connect uses adaptive bitrate streaming which means the streaming quality will automatically adjust according to your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback.

    If you are on WiFi, try moving closer to your router.

VIFF+ Memberships

  • When VIFF Centre had to close on March 16, we paused all VIFF+ memberships.

    You should have recently received an email to inform you that we are resuming all memberships from August 27, so that you can make use of your VIFF+ benefits as soon as subscriptions go on sale.

    We have adjusted your membership’s original expiry date by the length of time it was paused, plus we added an extra six weeks onto your membership as a thank you for your support.

    If you have any questions about this, please email plus@viff.org and we would be happy to help.

  • If you’re a new member and haven’t received your membership card, or if you’ve upgraded your membership and need to swap out your old card, don’t worry!

    Our box office has reopened and it is now possible to pick up your membership card and popcorn vouchers during operating hours. However, all your other VIFF+ membership benefits are accessible online, so there is no need to have your membership card to purchase tickets on viff.org.

  • On the day your membership is due to expire, we will send you an email to let you know. In that email will be a link to renew your membership for another year.

    You can also choose to upgrade to a higher membership tier.

  • Below is a breakdown of the membership tiers we offer:

    Bronze

    • Save $3 per film on regular Adult Year-Round tickets
    • 3 Free popcorn vouchers at the VIFF Centre
    • Discounts at VIFF Centre concession
    • One invitation for each VIFF+ special free screening
    • A monthly newsletter with insider news and updates
    • Access to exclusive contests to win preview or run of engagement tickets to new releases
     

    Silver

    • Save $4 per film on regular Adult Year-Round tickets
    • 5 Free popcorn vouchers at the VIFF Centre
    • 2 complimentary VIFF Centre tickets
    • Discounts at VIFF Centre concession
    • Two invitations for each VIFF+ special free screening
    • A monthly newsletter with insider news and updates
    • Access to exclusive contests to win preview or run of engagement tickets to new releases
     

    Gold

    • A year’s free subscription to VIFF Connect
    • Save $5 per film on regular Adult Year-Round tickets
    • 10 Free popcorn vouchers at the VIFF Centre
    • 6 complimentary VIFF Centre tickets
    • Discounts at VIFF Centre concession
    • Two invitations for each VIFF+ special free screening
    • A monthly newsletter with insider news and updates
    • Access to exclusive contests to win preview or run of engagement tickets to new releases
  • We hope that doesn’t happen! As we’ve seen elsewhere in the world, however, it’s not out of the question. Should VIFF Centre close again, we would definitely consider pausing your membership again should we need to.

    However, with the launch of VIFF Connect, VIFF will have a permanent home for streaming the best of the world’s cinema straight to you, so we will endeavour to find ways for you to benefit from your membership during the ‘new normal’.

    1. VIFF+ members can only access one Cardholder Day per membership year.
    2. Includes VIFF and VIFF Centre memberships.
    3. VIFF Centre discounts and complimentary tickets apply to most regular screenings at the VIFF Centre. They are not valid for:
      • Screenings during the Vancouver International Film Festival.
      • Rental and private events at the VIFF Centre.
      • Special event screenings and some co-presentations.
    4. Access to events and screenings is subject to ticket availability.
    5. Benefits and prices may be subject to change but this will be communicated in advance.
    6. Deadline to join or upgrade for Cardholder Day discounts on Festival passes and ticket packs will be announced ahead of Cardholder Day.

    VIFF+ Memberships are solely for the individual(s) whose name(s) are included at time of purchase.

Promotional Code

  • If you have a promotion, please enter the Access Code here: