Theatre Procedures
Click here for special Pass-holder
Information.
All ticket holders will be required to show their membership cards
or to purchase one. (For information on membership please visit
the VIFF
Fact Sheet).
At the Granville 7 and Pacific Cinematheque
there will be three line-ups for each screening: one for ticket-holders,
one for ticket purchase, and one for pass-holders. (Pass-holders
please see below.)
At the Ridge and Vogue there
will be two line-ups: one for ticket and pass-holders (though pass
holders will be seated first), and one for ticket purchase.
Day-of-Show Advance Tickets and Rush Tickets
Day-of-Show Advance Tickets for all screenings
may be purchased at the individual venues starting 30 minutes prior
to the first screening of the day at that venue, based on availability.
If a particular screening’s allotment of Advance Tickets
has sold out, Rush Tickets are usually available 20 minutes before
show time. If you are waiting to purchase tickets, please have your
membership card and money ready.
Seeing 2 screenings in a row?
All patrons holding tickets for the next screening in the same
auditorium will be allowed to stay in their seats if they choose.
However, we ask all ticket-holders to please remain in your seats
until our staff have verified your tickets and made a count. If
you wish to exit the theatre before the count is made you may be
asked to rejoin the ticket line.
Pass-holders (All passes are strictly
non-transferable and photo I.D. may be requested at the theatre.)
A generous allotment of seats is reserved for pass-holders at each
screening. While a pass does not guarantee seating, pass-holders
are allowed priority access until either that allotment has been
reached, or in the case of busy screenings, until 20 mins. prior
to show time. When pass-holders arrive for a busy screening after
that 20 min. mark, they must join the back of the Ticket Purchase
line-up. (If seats remain available by the time Pass-holders reach
the Box Office they will be given - i.e. not have to purchase -
a ticket and may immediately enter.) If you are purchasing a pass,
please be sure to read the “Pass-holder
Information”.
At the Granville 7, there will be only one common
line for pass-holders despite the multiple screens at this venue.
This is to better facilitate the fair and efficient distribution
of the “Pass Entry Tickets” that are required for access
to a specific film. We are streamlining the process for pass-holders
this year in a number of ways. We have done away with the Door Entry
Ticket Table. We suggest arriving a reasonable amount of time prior
to your screening, as you do at our other venues. Pass-holders arriving
in line will be met by VIFF staff who will provide them with the
tickets they require for that timeframe. No evening tickets will
be distributed to the pass-holder line until 30 minutes prior to
the start of the 1st evening show. Please note that pass-holders
will be able to request tickets for other people, within reason,
as long as they are in possession of that person's valid pass.
Program Changes
All programs are subject to change. Please regularly check “Daily
Updates” in our Vancouver Sun ads or the Update
Page on this site. If you send an email to programupdate@viff.org,
updates will automatically be sent to you. No refunds or exchanges
can be given, except in the case of a program cancellation.
Important: In the event of a refund, you will
be required to show your ticket stub.
Sold-out Screenings
Despite appearances, less than a quarter of screenings sell-out.
Please don’t be discouraged. Plan ahead, but also remember
that many of the most popular films will come back for a commercial
release. Please enjoy the festival.
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