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Online Ticket Sales Regular Screenings: Please read the following information carefully before making a purchase. The VIFF does not issue refunds or exchanges for tickets purchased in error. Please read these instructions CAREFULLY and COMPLETELY before continuing. Please do not call the Box Office if you have issues with online ticketing unless you have read this page and your problem is not addressed here. IMPORTANT: VISA is the Official Credit-Card of The Vancouver International Film Festival and is the only card we accept for credit-card purchases. Seniors Discount tickets are not available online. You may order these through the VISA Charge-by-Phone line by calling 604-685-8297.
There are no refunds or exchanges. Please check your order carefully before you press "submit". You must be 18 years or older to attend screenings at the Vancouver International Film Festival. The only exceptions are the films on the "Classified Films" list. Please do not purchase tickets for children under 18 unless it is for a film on this list.
You will be required to show your membership card at each screening you attend. Memberships are available for sale with web orders or can be purchased at the theatre when you pick up your tickets. You must be 18 years or older to become a member. Click here to read more about the VIFF membership. This form will be submitted to a Secure Server using SSL encryption; your information is not viewable by anyone in transit. Although this form has not been displayed to you on a secure page, rest assured that your information is completely shielded from prying eyes. 1) You must provide a working email address which will be used to send you a confirmation of your ticket order along with receipt of payment. We also ask that you provide a valid telephone number; we will only call you in case of a screening change or cancellation. 2) You can add shows to your Shopping Cart by clicking the ADD TO CART buttons on any Program Guide page. You can view your Shopping Cart at any time by clicking on any VIEW CART button. The CHECKOUT and DELETE FILM buttons can be accessed when you view your Shopping Cart. 3) First select all the films you would like to purchase tickets for. Then click the VIEW CART button to proceed. After verifying that the movies are correct, click the CHECKOUT button. You will then choose the number of tickets you wish to purchase for each screening. 3) Your tickets will be waiting for you at the Will-Call station at the venue of your first screening (the system will tell you what that is). Tickets may be picked up on the day of your first show starting 30 minutes before the first show of the day at that venue. When picking up your tickets, you WILL BE REQUIRED to show the same VISA card used for purchase and photo ID. The tickets will only be dispensed to the official cardholder. A few other things you should be aware of: • You can purchase a maximum of twenty tickets on an order, 10 tickets per show, and twenty different shows per order. You cannot purchase advance tickets to a next-day screening after 7:00pm on the evening before (this is so that we have time to get your tickets to Will-Call). These shows will be flagged by the system as "DoorOnly" as some tickets may still be available at the door. Same-day tickets can only be purchased - subject to availability - at the theatre starting 30 minutes before the first screening of the day at that venue. The On-line Ticketing system will be unavailable every night for a short period for general maintenance. During this period you will still be able to add shows to your Shopping Cart but you will be unable to update your order. You will be able to update your order a short time later when the system becomes available again, usually within a few minutes. A $2.00 Handling Charge will be automatically added to every order placed on this web-site. |
