Accessing Ticket Pack Redemptions

  1. If you have purchased a Ticket Pack either online or at the box office, and you have not selected all of your ticket pack redemptions, you can do so either at a VIFF box office, or online.
  2. To log into VIFF online, go to:
  3. Click on “My Account” at the top right corner of the home page.
  4. See instructions here: this is your first time logging in.
  5. Once you’re logged in, you should see your ticket pack promotion active on your account in the top right corner, looking something like this:


  6. Continue on by browsing films. When you find a film you’d like to see, click “Buy”.
  7. You can redeem your ticket pack tickets by selecting “Ticket Pack Redemption” and quantity of 1 (or 2 in applicable packs).
  8. Click “General Admission” and “Continue”.


  9. Continue through the transaction as normal! Happy viewing!