BOX OFFICE | Will Call Information

There will be a $2.50 service charge per "Will Call" order.

Please note: No refunds or exchanges can be given, except in the case of a program cancellation or under the following circumstance: Exchanges can be made for a $2.50 handling charge per ticket up to 7:00 pm the day before a ticket-holder's first screening. This can only be done in person at an Advance Ticket Outlet. Important: In the event of a refund, you will be required to show your ticket stub.

Please note that you must present your VISA card and ID each time you pick up an order at the "Will Call" station. Ticket pick-up by anyone other than the valid VISA card-holder is prohibited.

Advance ticket orders cannot be placed the day of the show, but must be ordered no later than 7:00 p.m. the day before the date of the screening you choose. All your tickets will be available for you at the "Will Call" station, located outside the theatre of your first screening.

You may pick up your tickets beginning a half-hour prior to the first screening of the day at that theatre. Please allow sufficient time to pick up your tickets before your screening; we suggest 30 minutes as a minimum. If you miss picking up your tickets at your first film screening, they will be sent back to the VIFF office. Call us at (604) 685-8297, between noon and 7:00pm to let us know which theatre you would like them sent to next.

Empire Granville 7 Cinemas - open 9:30 am daily
Pacific Cinematheque - open 10:00 am daily
Ridge Theatre - open 6:30 pm weekdays and 12:30 pm weekend OR 30 minutes prior to the first screening of the day.
Vancity Theatre - open 10:00 am daily OR 30 minutes prior to the first screening of the day.